Terms & Conditions

CUSTOMER SERVICE POLICY:

'Get Trapped' is committed to providing exceptional customer service and quality products.  We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.  Standard delivery timeframes are between 2-10 business days.  In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder, or a full refund.

REFUND POLICY:

Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  Where goods are faulty; have been wrongly described; are different to the advertised product purchased on the website; or don't perform as advertised, you can choose between a refund, exchange or credit.